Terms of service
About Us
These Terms & Conditions apply to all purchases made through the RoxEssential website and in-store.
By placing an order, you agree to these terms.
Products
We make every effort to ensure product descriptions and photographs are accurate.
As many of our products contain natural ingredients, slight variations in colour, aroma and appearance may occur between batches.
Product Safety
Our products are intended for external use only unless otherwise stated.
Please:
● Read all instructions before use.
● Carry out a patch test before first use.
● Keep products away from children and pets.
● Avoid contact with eyes.
● Never apply undiluted essential oils directly to the skin unless specifically instructed.
If you are pregnant, breastfeeding, have a medical condition or are taking medication, please seek advice from a qualified healthcare professional before using essential oils.
Our products are not intended to diagnose, treat, cure or prevent any medical condition.
Pricing
All prices are shown in Pounds Sterling (£).
We reserve the right to amend prices at any time.
Orders
We reserve the right to refuse or cancel an order if:
● A product is unavailable.
● An obvious pricing error has occurred.
● Fraud or misuse is suspected.
Any payment taken for cancelled orders will be refunded promptly.
Liability
RoxEssential accepts no liability for products used contrary to the instructions provided.
Nothing within these Terms affects your statutory consumer rights.
Privacy Policy
RoxEssential respects your privacy and is committed to protecting your personal information.
Information We Collect
We may collect:
● Name
● Postal address
● Email address
● Telephone number
● Order information
● Payment details (processed securely by our payment providers)
How We Use Your Information
Your information is used to:
● Process and deliver your order.
● Contact you regarding your purchase.
● Respond to enquiries.
● Meet our legal obligations.
We do not sell your personal information to third parties.
Marketing
If you choose to subscribe to our mailing list, we may occasionally send information about new products, workshops and special offers.
You can unsubscribe at any time using the link in our emails.
Your Rights
Under UK GDPR, you have the right to:
● Access your personal data.
● Correct inaccurate information.
● Request deletion where applicable.
● Withdraw marketing consent.
Cancellation Policy
Online Orders: Orders may be cancelled before they are dispatched.
Once dispatched, your cancellation rights are covered by our Returns & Refund Policy.
Workshops
Workshop bookings cancelled more than 7 days before the event may be transferred to another available workshop at our discretion.
Workshop bookings cancelled within 7 days of the event are non-refundable.
Massage Appointments
Please provide at least 24 hours’ notice if you need to cancel or rearrange your appointment.
Appointments cancelled with less than 24 hours’ notice or missed without notice may be charged in full. £10!non refundable deposit to be made upon booking.