Refund policy

Damaged or Faulty Items

If your order arrives damaged or develops a fault, please contact us as soon as possible.

To help us process your claim, please provide:

● Your order number.

● A description of the issue.

● Clear photographs of the damaged or faulty item and, where possible, the packaging.

Where appropriate, we will offer a repair, replacement or refund in accordance with your statutory rights.

Change of Mind (Online Orders)

If you purchase online, you have the right to cancel your order within 14 days of receiving your goods under the Consumer Contracts Regulations.

You must notify us within this 14-day period if you wish to cancel.

Once you have notified us, you have a further 14 days to return the goods.

Returned items must:

● Be unused and in a resaleable condition.

● Include all original packaging where reasonably possible.

● Be returned at your own cost unless the item is faulty or supplied in error.

Refunds will be made to your original payment method within 14 days of receiving the returned goods (or receiving evidence that they have been sent back).

Non-Returnable Items

For health, hygiene and safety reasons, we cannot accept returns on products that have been opened or unsealed where they are no longer suitable for resale, unless they are faulty.

This includes opened essential oils, body oils, shampoos and other sealed personal care products.

This does not affect your statutory rights if a product is faulty or not as described.